Client Success Manager
Guardian of transformation. Own the relationship, the experience, and the outcome — from sign-off through renewal and beyond.
Department
Client Success
Location
Remote
Type
Full-time
Compensation
Per-Client + Bonuses
The Mission
Retention is a philosophy, not a department. The work after the sale matters more than the work before.
Responsibilities
Onboard within 48 hours of close — assets, goals, expectations set
Complete 100% of onboarding checklists in 7 days, no exceptions
Deliver weekly check-ins for every active client
Maintain dashboards: KPIs, milestones, deliverables, health scores
Flag at-risk clients proactively, before churn
Open renewal conversations 30–60 days before contract end
Requirements
Genuinely care about people and their outcomes
Obsessively organized — checklists are second nature
Proactive — anticipate problems, don't wait for them
Comfortable with hard truths delivered with empathy
Who This Is For
Hold many client relationships without dropping balls
See client success as the mission, not a stepping stone
Who This Is NOT For
Reactive — wait for complaints to act
Hate documentation; "I'll remember it" is your strategy
Avoid hard conversations to be liked
What Success Looks Like
100% onboarding completion within 7 days
Weekly check-ins delivered every week, every client
90%+ clients in green health status at any time
Churn below 10%, renewals above 70%
Compensation
Per-client retainer: $75–$125/mo per active client
Bonuses for retention and referrals
Scales to $1,500–$3,000+/mo as client load grows
About Divine Acquisition
Divine Acquisition builds Acquisition, Retention & AI Growth Infrastructure for service-based businesses. We turn offerings into operating systems that compound trust, revenue, and loyalty. Two verticals: online businesses and select local businesses. Three pillars: • Devotion — trust deep enough to become conviction • Value — simplify complexity; make the right path the easy path • Exclusivity — we work with businesses ready for transformation, not quick fixes What we believe: • Fit over force — we win only when the client wins • Simplicity scales — complexity is the enemy of repeatability • Process over personality, systems over hustle, legacy over hype We're not an agency. We're a consultancy of builders, architects, and operators who take pride in things that last. If you want to be part of something that matters — keep reading.
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