Client Success Manager
You are the guardian of transformation. Your job begins the moment a client signs and continues until they renew — and beyond. You own the relationship, the experience, and the outcome.
Department
Client Success
Location
Remote
Type
Full-time
Compensation
Per-Client + Bonuses
The Mission
Retention is not a department — it's a philosophy. We don't acquire clients to extract revenue. We acquire them to create transformation. The work after the sale is more important than the work before it.
Responsibilities
Run onboarding calls within 48 hours of close — collect assets, clarify goals, set expectations
Complete 100% of onboarding checklists within 7 days — no exceptions
Deliver weekly check-ins for every active client (async Loom or sync call)
Maintain client dashboards — track KPIs, milestones, deliverables, and health scores
Proactively flag at-risk clients before they churn
Begin renewal conversations 30-60 days before contract end
Ask for referrals at peak satisfaction moments
Requirements
Genuinely care about people and their success — not just retention metrics
Obsessively organized — checklists, follow-ups, documentation are second nature
Proactive mindset — you anticipate problems, not wait for them
Can hold multiple client relationships without dropping balls
Comfortable with difficult conversations — hard truths delivered with empathy
Who This Is For
You genuinely care about people and their success
You're obsessively organized — checklists, follow-ups, documentation
You're proactive — you anticipate problems, not wait for them
You can hold multiple client relationships without dropping balls
Who This Is NOT For
If you're reactive — waiting for clients to complain before you act
If you hate documentation and think "I'll remember it" is a strategy
If you struggle to hold people accountable because you want to be liked
If you see client success as a stepping stone to "real" work
What Success Looks Like
100% onboarding completion within 7 days
Weekly check-ins delivered for every client, every week
90%+ clients in "green" health status at any given time
Churn rate below 10%
Renewal rate of 70%+ on eligible contracts
Compensation
Per-client retainer: $75-$125 per active client per month
Bonuses for retention metrics (churn below target, renewals above target)
Bonuses for referrals generated
Scales to $1,500-$3,000+/month as client load increases
About Divine Acquisition
Divine Acquisition builds Acquisition, Retention & AI Growth Infrastructure for service-based businesses. We exist to build timeless business infrastructures that compound trust, revenue & retention, turning our clients' offerings into operating systems that print trust, revenue, and long-term loyalty. We work across two verticals: online businesses & occasionally local businesses. Our philosophy rests on three pillars: • Devotion — We build trust so deep it becomes conviction. • Value — We simplify complexity. We make the right path the easy path. • Exclusivity — We are not for everyone. We work with businesses ready for transformation, not quick fixes. What we believe: • Fit over force — we only win when the client wins • Simplicity scales — complexity is the enemy of repeatability • Process over personality — a great system outperforms charisma • Systems over hustle — we build infrastructure, not burnout • Legacy over hype — we play the long game Why join us: Divine Acquisition is not an agency. We're a consultancy of builders, architects, and operators who take pride in creating things that last. We don't chase trends. We don't glorify grinding. We build systems that compound — for our clients and for ourselves. If you want to be part of something that matters — not just something that sells — keep reading.
Apply for Client Success Manager
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